RETURN POLICY
We are unable to amend or cancel any orders once their status has changed to 'processing'. If you have made an error in your order, please call us as soon as possible after placing the order on +44 1451 798679. If your order was placed outside of normal business hours (Monday-Friday, 9am-5.30pm) you must call us at open of business the following day. Any changes made may incur a 10% handling fee.
We hope you enjoy you’re the Nail Boudoir online purchases. Should you be unsatisfied with a NB product ordered online, please return it to GI within 30 days, unopened, unused and in re-saleable condition with your original receipt in order for us to refund your purchase or send a replacement product.
Please send your package via an insured and prepaid method such as FEDEX to insure safe and prompt delivery when you are returning or exchanging a purchase. Please include your packing slip or invoice number and denote the reason for the return. Shipping and handling fees are not refundable on returns. GI is not responsible for returned articles lost in transit.
Please note that only items purchased on www.nailboudoir.com may be accepted for a return or exchange. Items purchased from a store or other online retailer will not be accepted.
All refunds are credited to the original pay method.
When items are purchased as a set, The Nail Boudoir is only able to accept returns of complete sets, not individual items.
Your returns will be processed promptly upon their arrival. Processing time for returns is usually 14 business days from the time the return is received.
Please contact us for a returns form. The completed form must be sent together with the products to:
